RETURN & REFUND POLICY
Cancellation for parcel transactions
If you are a consumer and have concluded with us through a distance contract for the sale of Elephant Parade products, and especially if you have purchased one or more goods in the Elephant Parade Store, you have the right to withdraw from that contract with the provisions set out below:
Right of withdrawal
You have the right to revoke your contractual agreement within 14 days (without stating the reason for revocation), beginning on the day that you or a representative that is not the carrier has taken possession of the goods. Please note, this does not include customized and personalized Elephant Parade figurines. If you wish to utilize your right of cancellation, you are to fill out the enclosed return form and return it along with the returned items. You can also send the signed form by email to: email@example.com. In this case, you will receive a confirmation by e-mail to confirm that your cancellation declaration has been received successfully. It is your liability that all items are returned safely to us.
Return items should be returned to:
Joh. Enschedeweg 3
1422 DR Uithoorn
+31 65 469 01 11
Click here to print out a new withdrawal form. You yourself are responsible for the payment of returned goods heavier than 2 kg. Click here to download the return label that can be used for packages under 2 kg.
Consequences of cancellation
If you withdraw from this contract, we will refund all payments that we have received from you, including the standard shipping costs. Additional fees that were paid by you for express shipping or next-day delivery will not be reimbursed. The repayment will be made within 30 days, beginning on the day that your cancellation declaration and all goods you wish to cancel have reached us. The repayment will be made with the same payment procedure that you have originally chosen for the transaction unless expressly agreed otherwise; no repayment fees will be charged.
We have the right to refuse repayment until the goods have been returned to us or until you have given evidence that you have sent the goods back to us. If you choose to return the goods, you are obliged to do so within 14 days after receiving the goods. The deadline is met if you return the goods before the withdrawal period has expired. During this period you are obliged to handle the product and the packaging with care. You are only allowed to unpack or use the product to the extent necessary for establishing the nature, the characteristics and the effect of the product. The guiding principle is that you may only handle and inspect the product in the manner in which one is allowed to handle a product in a shop. In case of returning an Elephant Parade replica, you are obliged to return the figurine in the original packaging including the certificate. You must carefully package the figurines in order for the goods to be returned to Elephant Parade safely. If the goods arrive broken upon arrival at Elephant Parade, your return will not be accepted and we will not refund your payment.
As stated in the Terms & Conditions, The Consumer shall bear the direct costs of returning the product.
As the consumer, you shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary. You shall return the product with all delivered accessories and if reasonably possible in the original state and packing and in conformity with reasonable and clear instructions given by Elephant Parade. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal fall on the consumer.
Import duties and taxes
Please note that Elephant Parade cannot be held responsible for any additional import duties or taxes charged by your local customs.